Eggplant & Poppy – Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE PURCHASING & USING THIS SITE.
Thank you for your order through Eggplant & Poppy.
Your use of the Web Site or purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Goods are shipped from us here in Cairns, Queensland, Australia. You can expect us to ship your order within 2-5 business days of receiving it in most cases. Please allow longer during peak times and sales. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day.
Business days are Monday through Friday, excluding QLD Public holidays
You will receive an email from us when we ship your order, including a tracking number for your delivery. Please note that we use Sendle to send orders & we use the utmost care in packaging your goods, however once your order is shipped it is no longer our responsibility.
Eggplant & Poppy do not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, with your tracking number you are able to view the status of your parcel through:-
Or through Australia Post
Please allow extra time for post deliveries at peak times like Christmas and Easter.
Eggplant & Poppy do not accept any responsibility for goods once they have been taken by Sendle or Australia Post, including any loss or damage in transit.
Eggplant & Poppy will not Refund or reimburse postage costs in such cases.
If you are a local shopper here in Cairns, we are happy for you to make arrangement for pick up. Note that payment is required in full prior to pick up, and the time & location is at management’s discretion.
We cannot offer refunds, exchanges or credits if you change your mind or your item is the wrong colour/size etc.
Once orders are placed via the Eggplant & Poppy website they are considered final. Should you wish to add an item after placing your order and before it is posted please contact us as soon as possible. Please note that we will not be able to refund your order should you wish to cancel or change it.
All of our products on the Eggplant & Poppy website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of human error in entry of information. Please keep in mind that colours and textures that appear on the screen can alter slightly to the real item.
We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.
Custom Made Items are made to your specifications - we proceed with your order based on your instructions & spelling. Once you select that you agree to our terms & conditions - we can no longer take any responsibility for spelling errors or any other errors.
Customised items & items purchased on sale are neither returnable nor refundable. If you believe your item is faulty please contact us as soon as possible for advice. We will repair, replace or refund items that are considered faulty, according to our requirement by law.
Please note that prices online may differ from those found in store of some of our stockists &/or market days.
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
All prices are in Australian Dollars.
Payment through our website is via pay pal with your pay pal account or credit card or afterpay. ie; you do not have to have a pay pal account in order to pay by credit card. Pay Pal is purely a secure payment online method & covers both seller & buyer.
We do not offer cash payment on pick up. Items must be paid in full prior to arranging pick up of item/s.
All custom graphics, icons, logos and service names are registered trademarks, copyright, trade or service marks of Eggplant & Poppy. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You are solely responsible for obtaining written permission before re-using any copyrighted material that is available on this website. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Please note that this website contains a mix of our own photography, plus also photography taken by some of our suppliers.
Eggplant & Poppy reserves all copyright and trademark in our website and in all documents and information on our website and reserves the right to take action against you if you breach any of these terms.
We cannot guarantee that the website services will meet your requirements or be available on an uninterrupted, secure or error-free basis. We will endeavor to ensure the website is always available and virus free, however from time-to-time, and in some instances, this may not be the case as it may be out of our immediate control. We will notify the public if the website becomes unavailable for any lengthy and unusual time period.
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
If you wish to stock any of Eggplant & Poppy’s products, please contact us directly via email or phone. We expressly prohibit purchases for resale and/or reselling any Eggplant & Poppy product as part of any business (including any online business) unless agreed in writing by Eggplant & Poppy.