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Christmas Ordering & Shipping Info

We are delivering Australia Wide via Australia Post - 
for the best chance of receiving your delivery before Christmas, we recommend placing your order ASAP!

 
 
 

Shipping Options:

Flat Rate Shipping is $9.75 
(this is sent via our couriers or standard Australia Post.
This is NOT express shipping

FREE SHIPPING for orders over $145 
(please note that if you qualify for free shipping, it will be sent STANDARD POST
if you need your goodies in a hurry, please select & pay for express)
Express Shipping $15 
(if you’re unorganised & left your gift buying to the last minute, please select this option
We do not take any responsibility, nor do we have any control at how fast your
order will get to you.
Cairns Local Pick Up
if you are in Cairns & like to shop in the comfort of your own home, you are welcome to select this option at checkout.
We will pop your order out the back for you pick up from our store.
You Have Until 10am Christmas Eve – then we close for a couple of weeks.

*Side note: if you are not in Cairns, please don’t select this to try to get free shipping.
We may look stupid but we’re not ;)
And all this does is delay you getting your order!

Please be assured that we do everything we can to get your orders to you for Christmas. We dispatch all orders at this time of the year within 24 hours (sometimes even within a couple of hours!) and we will do everything we can to ensure your eligible order is delivered in time for Christmas.
 
Orders placed after the cut off times indicated are not guaranteed to be dispatched under our usual shipping time frames or delivered by the estimated times provided by the courier. If you receive a shipping confirmation email during this time, this indicates we have processed your order which will be collected by the courier once operations resume.

Please note that we are unable to place anything on hold, this time of year is crazy & stock goes out as soon as it comes in. Because we have the website we cannot stocktake out inventory. 

 

Have you missed the above order cut off dates and still hope to get your order in time for Christmas?

Why not select Local Pick Up & collect your order from our store!
Shop 10, Oceana Walk Arcade – 62 Grafton Street, Cairns QLD 4870

You Have Until 10am Christmas Eve – then we close for a couple of weeks.

If you’re really behind the 8 ball, don’t forget we also have online gift vouchers  that are sent via email either to yourself to send on or straight to your recipient & can only be used online, not in store.

 

So, What Happens When You Order With e+p?

 

You’ve ordered the coolest gifts, right?

Now we get a notification & do a *yessssss*
 
Your order will be printed out, picked & packed by us, including a handwritten note!
 – there is no warehouse, it’s just our little store.
 

Do You Gift Wrap?

Does Napoleon Dynamite like tots? Heck yes, we do!
Please drop us a line in the “notes” section at check out – tell us if it’s a birthday, Christmas, happy divorce or bah mitzva!
Remember to let us know if you want the gifts wrapped separately or together.
 

How Will I Know Which Gift is Which?

If you don’t include a card or gift tag in your order (just so you know, this makes it SO much easier & we LOVE people that do this!) – we generally will slip a little post it note on each gift letting you know what it is.

 

Can I get my gift sent straight to the recipient?

Yep.
Just add their name + address into the shipping section when you check out, we will do the rest + ensure your package is delivered straight to their door!
(don’t forget to buy a card or a gift tag though, so we can let them know how much of an awesome friend you are for sending them this gift!)
  

Trust Issues, Invoices + prices on products in your orders

None of these things EVER get sent in your orders, whether they are a gift or not.
We don’t send invoices & our price stickers are ALWAYS removed.
 

Then What? 

We package up your goodies so they are snug & safe & lodge them with the awesome humans at Australia Post & our courier company.
(just a sneaky reminder – they are under the pump this time of year, so be nice!)
Goods are shipped from us here in Cairns, Queensland, Australia.
Orders placed out of our shop hours will not begin order processing until the
next business day.
You will receive a notification & tracking once we send your order on its way to you or it is ready to be picked up in store.


WTF! My item has arrived broken!

We really do use the utmost care in packaging your goods, sometimes even known for over packaging (>_< ) however once your order is shipped it is no longer our responsibility.
Eggplant & Poppy do not accept any responsibility for goods once they have been taken by the courier or Australia Post, including any loss or damage in transit.

We can’t be responsible for old mate at Australia Post having a bad day because his missus is giving him a hard time at home & then he takes his job a little less seriously….
In these cases, we suggest you contact Australia Post, or our courier company & speak to them about their lost & damaged policy.
 

Something you purchased is out of stock or stolen…..

This happens you know.
There are mostly cool people in the world, but shit heads do walk amongst us.
And sometimes they don’t like to pay for things. So, our inventory gets put out.
In this case if an item that should be in stock, actually isn’t, we will contact you to see if you would like an alternative product, if not we will happily refund you for the out-of-stock item.
  

Christmas Eve Hits….
Boom! We Out!

We’ve spent the past couple of months basically living at the shop, so we head home to put our feet up & enjoy a loooong drink (or 10)
and some much needed time with our families.

Please note we usually close for a couple of weeks & will respond to all emails etc once we’ve recharged the batteries.
We will keep you posted on reopening dates.
 
Please if you have any questions at all, send us an email or call us at the shop (07) 4031 1748
 
 
 

Our Store

Shop 10 Oceana Walk Arcade
62 Grafton Street Cairns QLD 4870

Monday

9am - 2pm

Tuesday

9am - 2pm

Wednesday

9am - 2pm

Thursday

9am - 2pm

Friday

9am - 2pm

Saturday

9am - 2pm

Sunday

In Bed Snoring.....zzz

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